In Brainzooming presentations and workshops, attendees want case studies and the answers somebody else has used.
Because that seems easy.
You show up, put in your forty-five or sixty minutes, and walk away with the answers that you haven’t been able to come up with back at the office. Or you receive confirmation from a speaker that what you have been thinking is right (or pretty close to right), and you can take that back to the office and tell the boss.
A Strategic Thinking Framework Is Better than an Answer, Really!
Despite this desire for case studies and answers, I rarely include them when I speak. Or if I do, I incorporate examples from audience members so THEY can talk about everything they tried, what worked and didn’t, and the things they learned.
Instead, I include lots of strategic thinking frameworks for decision making. While these strategic thinking frameworks aren’t answers, they allow you to quickly develop answers even in areas where you lack experience. That ability (and flexibility) is vital in business. It’s also essential as a presenter where you get questions and people wanting you to tell them what to do. As I remind people, however, I can’t tell them to do one thing or another within a couple of minutes at a conference. But I can give them a strategic thinking framework to analyze the question and decide for themselves.
"Think about how your brand plays a role in your audience's reality." - Mike Brown of @Brainzooming #SMSSummit Best talk of @SMS_summit pic.twitter.com/BWHC2hEJpc
— Michele Bayuk (@MicheleBayuk) April 27, 2017
Here is one example from a social media and content marketing workshop:
An attendee asked about the need to maintain separate Facebook pages in different languages. I pointed him to a brand-oriented strategic thinking framework I shared that focuses on what customers expect, accept, and will reward.
As we played it out, customers expect brands to interact in their own languages. They may or may not accept that one out of every few posts is in their language, and then they have to scroll. Maybe they will accept images with links to content in their own language? Maybe they will accept built-in translation as a viable option.
Then, depending on which approach they choose, they have to look at whether customers will reward it in some meaningful way. Will they select the brand over another? Select it more often? Pay more for a sense of personalization?
While I didn’t know the answer at that moment, the strategic thinking framework provides a way for them to consider the options and make a decision that works for the brand.
Bring the Questions!
If you are in the audience for a Brainzooming workshop, I love, love, love the questions. Please ask questions.
Just realize, your answer is probably going to be a way for YOU to think about your question and develop the answer you are seeking that works best for YOU, not somebody else! – Mike Brown
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