Suppose you need to involve hundreds of engaged audience members to shape the strategic thinking for a significant issue your organization faces.

How do you create the opportunity for learning and community collaboration in this scenario?


The organizing group addressing digital inclusion in Kanas City presented The Brainzooming Group this situation. Having announced an all-day Digital Inclusion Summit and inviting any interested community members to participate, we designed the event’s community collaboration strategy.

There are challenges we don’t typically encounter. Because of the general invitation to the community, we didn’t have upfront insight into who would participate until that day. This meant there was no opportunity to ensure the right mix of people within all the educational sessions. Additionally, our digital inclusion community collaboration approach had to fit fifteen different pre-planned educational segments we wouldn't have visibility to upfront.

Strategic Thinking and Community Collaboration

How did we design a community collaboration approach for the Digital Inclusion Summit within these constraints?

The simple story to our community collaboration approach is we:

  • Identified two topic tracks (best practices and strategy) to describe the education sessions in order to organize the collaboration approaches.
  • Developed strategic thinking worksheets for each topic track. Each had several related questions for the topic track that could be used both individually and in small groups.
  • Coached each education session presenter on taking fifteen minutes in the middle of his/her content. This time was for participants to react to the learning and complete the worksheet strategic thinking questions.
  • Deployed our team, along with Digital Inclusion Summit team members, to manage the community collaboration activities.

Additionally, we developed an experience-based activity. For this activity, we invited participants to turn off all their digital tools for the day to simulate being a part of the digital divide, i.e., citizens who lack access to the Internet on a day-to-day basis.

Community Collaboration Yields New Strategic Insights

From the community collaboration worksheets participants completed in small groups, we documented nine individual strategic themes. Within these Digital Inclusion Summit themes, participants suggested serious issues standing in the way of digital inclusion and new leadership groups needing seats at the table to effectively narrow the digital divide.

In a rare situation for us, we can fully share the final Digital Inclusion Summit report we created to give you a sense of the nine themes and all the individual comments. The Digital Inclusion Summit report is available for free to the public on a new website designed by the Kansas City Public Library. It is a great treat for us to be able to actually share the final work product we developed.

Community Collaboration - Engaging to Address Digital Inclusion from Mike Brown

Do you have a community of stakeholders you need to meaningfully engage?

Whether you are tackling city-wide issues needing community collaboration or have an organization that needs to better engage its diverse stakeholders, we’d love to talk with you about how we can turn your hopes for meaningful engagement into reality.  – Mike Brown


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