---
title: Peter Shankman, Customer Service, & Social Media at SocialIRL - 11 Take-aways
description: Peter Shankman, Customer Service, & Social Media at SocialIRL - 11 Take-aways
image: https://www.brainzooming.com/hubfs/Imported_Blog_Media/Social-Media1-May-25-2022-02-04-04-05-PM.jpg
---

# Peter Shankman, Customer Service, & Social Media at SocialIRL - 11 Take-aways

[Marketing](https://www.brainzooming.com/blog/tag/marketing), [Strategy](https://www.brainzooming.com/blog/tag/strategy), [Tools](https://www.brainzooming.com/blog/tag/tools), [Implementation](https://www.brainzooming.com/blog/tag/implementation), [Branding](https://www.brainzooming.com/blog/tag/branding), [Blogging](https://www.brainzooming.com/blog/tag/blogging), [Social media](https://www.brainzooming.com/blog/tag/social-media), [Communication](https://www.brainzooming.com/blog/tag/communication), [Twitter](https://www.brainzooming.com/blog/tag/tweets)

[![](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/Peter-Shankman-258x300-3.jpg?width=145&height=168&name=Peter-Shankman-258x300-3.jpg "Peter-Shankman")](https://www.brainzooming.com/hubfs/Imported_Blog_Media/Peter-Shankman-3.jpg)I was in Lawrence, KS yesterday for the latest [SocialIRL](http://www.socialirl.com/) program created by [Ben Smith](http://twitter.com/#!/benasmith) and featuring [HARO](http://www.helpareporter.com/)-creator, [Peter Shankman](https://www.brainzooming.com/blog/www.shankman.com). The day's underlying theme was customer service in the age of social media. That’s actually a bit of a misnomer though, because so many of the principles Peter Shankman shared are solid customer service and communication strategies even if social media weren't around.

As opposed to a lot of presentations you see, Tuesday's Peter Shankman SocialIRL session was more about storytelling, entertainment, engagement, videos, and technical glitches. You probably couldn't have a better translation of what happens in social media to an in real life setting. From that standpoint then, the day definitely fulfilled the event theme!

As a recap, here are 11 take-aways from SocialIRL:

### **STRATEGY**

#### **1. “Embrace the concept, not the brand.”  - Peter Shankman**

Absolutely. Brands (in this case, social media platforms) may come and go, but underlying concepts (i.e., mobile marketing) have more staying power and can be the strategic foundations for marketing plans.

#### **2. “Social media is all about quicker, faster, and better. People do the quicker & faster, but forget about the better.” – Peter Shankman**

If you’re not getting attention for your content, then you have to look at what you’re creating and how to make it more relevant and meaningful to your audiences.

#### **3. “If you don’t listen to your customers, someone else will.”**

Even if you can’t sell-in a social media program in your organization, you have to start listening to understand what customers, prospects, and others active in your industry are saying about you. Social media listening is both the source of opportunities and the way to head off more serious problems.

#### **4. "Let us not underestimate the power cool has. Any time you can make your customers feel cool, they will do your PR for you.” – Peter Shankman**

Give your audience things that make them seem cool and cooler than the audience they’re sharing your content with online.

### **CUSTOMER SERVICE**

#### **5. Good customer service kills online problems before they become problems online.**

Finding links between brands with strong customer service and successful social media efforts ([i.e. Southwest Airlines](https://www.brainzooming.com/southwest-airlines-social-media-strategy-lessons-for-all-organizations/6267/)) isn’t a coincidence. A cultural orientation toward understanding customers and going out of your way to meaningfully engage with them translates from offline into the online world much easier than trying to create a new attitude in social media.

#### **6. There are 3 critical steps in addressing customer issues online.**

Relative to customer issues, the three key steps are to listen, analyze, and personalize your reply. The analyze step is especially important. While there’s a need for a timely reply (Shankman claims 1 to 3 hours response time on Twitter is adequate), your person responding should understand the service recovery options available and know what steps they’ll be using to address the customer issue.

#### **7. If legal concerns are an issue for social media in your organization, use the 80-20 rule to be able to interact more effectively online.**

When it comes to having a two-way conversation, many organizations, especially regulated ones, can look at what customer service issues come up most frequently and craft 5 or 6 messages which answer a majority of questions and point people in the right directions.

### **SOCIAL MEDIA MISTAKES BRANDS MAKE**

#### **8. In answer to a question about what he sees brands doing wrong in social media, Peter Shankman offered these:**

- Not acting quickly enough – This is a result of fears from legal implications or other potential issues, or the need to get more people involved. By the time everything is ready to go, opportunities are lost.
- Afraid to offend anyone – Lots of humor isn't being used because brands are afraid of it. When a brand uses humor, the humor needs to tie to the brand and its audiences. As Shankman puts it, “Funny stuff equates to viral.”
- Not learning from mistakes – He suggests Googling the top social media mistakes and learning from what mistakes others have made in social media.
- Not listening enough (or well enough) – Peter Shankman recommends more listening and less talking. And when listening, brands need to do a better job of responding.

### **COMMUNICATION SKILLS**

#### **9. The killer social media skill is writing.**

Peter Shankman’s stat was that we have 2.7 seconds (or essentially 3 sentences) to reach our audiences. Doing that successfully depends on knowing how to write, and knowing especially how to write headlines. He encourages his employees to take as many writing classes as they want to continually improve.

#### **10. When you have a speaking element that works, repeat it often.**

One of Peter Shankman’s most effective speaking approaches is [drawing comparisons to yesterday’s world](https://www.brainzooming.com/social-media-is-like-finding-strategic-connections/7597/) by linking it to things people under 30 are familiar with. Examples: “The radio is like Pandora before the Internet” and “Madonna is like Lady Gaga with more kids.” Not only are these similes effective for all age ranges, the familiarity of hearing them throughout his talk added both impact and anticipation.

### **AN OBSERVATION**

#### **11. Peter Shankman may be the Forrest Gump of web 2.0.**

The day opened with stories form Peter Shankman about his move from being 18 hours short of a degree in California to being at the center of a variety of online blow–ups, including HARO. He didn't really offer any rules or strategic lessons learned for accomplishing this, other than to create strong content, have a brilliant idea, and plan for outrageous success. Absent any easy lessons, it seems to be either a numbers game (create enough content and hope for brilliance), dumb luck (Lance Armstrong RTs an [xtranormal video you did](http://www.youtube.com/watch?v=B03dFMG8nR4)), or some apparent combination of the two. – [*Mike Brown*](https://www.brainzooming.com/category/category/?page_id=1197)

[***The ***](https://www.brainzooming.com/category/?page_id=1188)***[Brainzooming](https://www.brainzooming.com/category/?page_id=1106)** Group****** helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at*****[*brainzooming@gmail.com*](mailto:brainzooming@gmail.com?subject=Please%20contact%20us%21)*** or call 816-509-5320 to learn how we’ve developed integrated social media strategy for other brands and can do the same for yours.*

## You Might Also Like:

[![Kansas City Marketing Communications and Social Media Panel Take-Aways](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/Social-Media1-May-25-2022-02-04-04-05-PM.jpg?width=415&height=456&name=Social-Media1-May-25-2022-02-04-04-05-PM.jpg) ](https://www.brainzooming.com/blog/kansas-city-marketing-communications-and-social-media-panel-take-aways)

#### [Kansas City Marketing Communications and Social Media Panel Take-Aways](https://www.brainzooming.com/blog/kansas-city-marketing-communications-and-social-media-panel-take-aways)

[![Southwest Airlines Social Media Strategy - Lessons for All Organizations](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/Social-Media1-May-25-2022-02-04-04-05-PM.jpg?width=415&height=456&name=Social-Media1-May-25-2022-02-04-04-05-PM.jpg) ](https://www.brainzooming.com/blog/southwest-airlines-social-media-strategy-lessons-for-all-organizations)

#### [Southwest Airlines Social Media Strategy - Lessons for All Organizations](https://www.brainzooming.com/blog/southwest-airlines-social-media-strategy-lessons-for-all-organizations)

[![Live Event Social Media Strategy - BMA Engage Conference](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/Social-Media1-May-25-2022-02-04-04-05-PM.jpg?width=415&height=456&name=Social-Media1-May-25-2022-02-04-04-05-PM.jpg) ](https://www.brainzooming.com/blog/live-event-social-media-strategy-bma-engage-conference)

#### [Live Event Social Media Strategy - BMA Engage Conference](https://www.brainzooming.com/blog/live-event-social-media-strategy-bma-engage-conference)

Date published: 07/20/11

Search

## Zoom your brain!

Enter your email address for emails bursting with creativity.

### Brainzooming Topics

- [Analysis (89)](https://www.brainzooming.com/blog/tag/analysis)
- [Blogging (244)](https://www.brainzooming.com/blog/tag/blogging)
- [Branding (421)](https://www.brainzooming.com/blog/tag/branding)
- [Career (361)](https://www.brainzooming.com/blog/tag/career)
- [Change your character (32)](https://www.brainzooming.com/blog/tag/change-your-character)
- [Collaboration (953)](https://www.brainzooming.com/blog/tag/collaboration)
- [Communication (661)](https://www.brainzooming.com/blog/tag/communication)
- [Competitive Strategy (121)](https://www.brainzooming.com/blog/tag/competitive-strategy)
- [Compilations (116)](https://www.brainzooming.com/blog/tag/compilations)
- [Creative Quickies (56)](https://www.brainzooming.com/blog/tag/creative-quickie)
- [Creativity (1013)](https://www.brainzooming.com/blog/tag/creativity)
- [Diversity (134)](https://www.brainzooming.com/blog/tag/diversity)
- [Ebook (57)](https://www.brainzooming.com/blog/tag/ebook)
- [Events (262)](https://www.brainzooming.com/blog/tag/events)
- [Facebook (116)](https://www.brainzooming.com/blog/tag/facebook)
- [Fun Strategic Planning (53)](https://www.brainzooming.com/blog/tag/fun-strategic-planning)
- [Google Fiber (28)](https://www.brainzooming.com/blog/tag/google-fiber)
- [Guest author (199)](https://www.brainzooming.com/blog/tag/guest-author)
- [Humor (114)](https://www.brainzooming.com/blog/tag/humor)
- [Idea Magnets (132)](https://www.brainzooming.com/blog/tag/idea-magnets)
- [Implementation (999)](https://www.brainzooming.com/blog/tag/implementation)
- [Innovation (972)](https://www.brainzooming.com/blog/tag/innovation)
- [Insights (335)](https://www.brainzooming.com/blog/tag/insights)
- [Market Research (83)](https://www.brainzooming.com/blog/tag/market-research)
- [Marketing (378)](https://www.brainzooming.com/blog/tag/marketing)
- [Offered Without Comment (33)](https://www.brainzooming.com/blog/tag/offered-without-comment)
- [Performance (1183)](https://www.brainzooming.com/blog/tag/performance)
- [Social media (416)](https://www.brainzooming.com/blog/tag/social-media)
- [Strategic Planning (326)](https://www.brainzooming.com/blog/tag/strategic-planning)
- [Strategic Thinking (1378)](https://www.brainzooming.com/blog/tag/strategic-thinking)
- [Strategy (1112)](https://www.brainzooming.com/blog/tag/strategy)
- [Tools (1423)](https://www.brainzooming.com/blog/tag/tools)
- [Twitter (252)](https://www.brainzooming.com/blog/tag/tweets)
- [Video (127)](https://www.brainzooming.com/blog/tag/video)

### Archives

- [March 2025 (2)](https://www.brainzooming.com/blog/archive/2025/03)
- [February 2025 (2)](https://www.brainzooming.com/blog/archive/2025/02)
- [January 2025 (2)](https://www.brainzooming.com/blog/archive/2025/01)
- [December 2024 (1)](https://www.brainzooming.com/blog/archive/2024/12)
- [November 2024 (1)](https://www.brainzooming.com/blog/archive/2024/11)
- [October 2024 (1)](https://www.brainzooming.com/blog/archive/2024/10)
- [September 2024 (2)](https://www.brainzooming.com/blog/archive/2024/09)
- [May 2024 (1)](https://www.brainzooming.com/blog/archive/2024/05)
- [March 2024 (1)](https://www.brainzooming.com/blog/archive/2024/03)
- [February 2024 (1)](https://www.brainzooming.com/blog/archive/2024/02)
- [January 2024 (9)](https://www.brainzooming.com/blog/archive/2024/01)
- [December 2023 (3)](https://www.brainzooming.com/blog/archive/2023/12)
- [November 2023 (2)](https://www.brainzooming.com/blog/archive/2023/11)
- [October 2023 (2)](https://www.brainzooming.com/blog/archive/2023/10)
- [September 2023 (1)](https://www.brainzooming.com/blog/archive/2023/09)
- [August 2023 (1)](https://www.brainzooming.com/blog/archive/2023/08)
- [July 2023 (3)](https://www.brainzooming.com/blog/archive/2023/07)
- [June 2023 (2)](https://www.brainzooming.com/blog/archive/2023/06)
- [May 2023 (3)](https://www.brainzooming.com/blog/archive/2023/05)
- [April 2023 (7)](https://www.brainzooming.com/blog/archive/2023/04)
- [March 2023 (12)](https://www.brainzooming.com/blog/archive/2023/03)
- [February 2023 (6)](https://www.brainzooming.com/blog/archive/2023/02)
- [January 2023 (6)](https://www.brainzooming.com/blog/archive/2023/01)
- [December 2022 (3)](https://www.brainzooming.com/blog/archive/2022/12)
- [November 2022 (1)](https://www.brainzooming.com/blog/archive/2022/11)
- [October 2022 (1)](https://www.brainzooming.com/blog/archive/2022/10)
- [September 2022 (1)](https://www.brainzooming.com/blog/archive/2022/09)
- [August 2022 (5)](https://www.brainzooming.com/blog/archive/2022/08)
- [July 2022 (1)](https://www.brainzooming.com/blog/archive/2022/07)
- [June 2022 (3)](https://www.brainzooming.com/blog/archive/2022/06)
- [April 2022 (1)](https://www.brainzooming.com/blog/archive/2022/04)
- [March 2022 (7)](https://www.brainzooming.com/blog/archive/2022/03)
- [February 2022 (3)](https://www.brainzooming.com/blog/archive/2022/02)
- [July 2021 (1)](https://www.brainzooming.com/blog/archive/2021/07)
- [April 2021 (1)](https://www.brainzooming.com/blog/archive/2021/04)
- [March 2021 (11)](https://www.brainzooming.com/blog/archive/2021/03)
- [February 2021 (1)](https://www.brainzooming.com/blog/archive/2021/02)
- [January 2021 (4)](https://www.brainzooming.com/blog/archive/2021/01)
- [December 2020 (3)](https://www.brainzooming.com/blog/archive/2020/12)
- [October 2020 (1)](https://www.brainzooming.com/blog/archive/2020/10)
- [July 2020 (1)](https://www.brainzooming.com/blog/archive/2020/07)
- [June 2020 (2)](https://www.brainzooming.com/blog/archive/2020/06)
- [May 2020 (1)](https://www.brainzooming.com/blog/archive/2020/05)
- [April 2020 (3)](https://www.brainzooming.com/blog/archive/2020/04)
- [March 2020 (6)](https://www.brainzooming.com/blog/archive/2020/03)
- [February 2020 (7)](https://www.brainzooming.com/blog/archive/2020/02)
- [January 2020 (7)](https://www.brainzooming.com/blog/archive/2020/01)
- [December 2019 (3)](https://www.brainzooming.com/blog/archive/2019/12)
- [November 2019 (4)](https://www.brainzooming.com/blog/archive/2019/11)
- [October 2019 (9)](https://www.brainzooming.com/blog/archive/2019/10)
- [September 2019 (4)](https://www.brainzooming.com/blog/archive/2019/09)
- [August 2019 (7)](https://www.brainzooming.com/blog/archive/2019/08)
- [July 2019 (6)](https://www.brainzooming.com/blog/archive/2019/07)
- [June 2019 (11)](https://www.brainzooming.com/blog/archive/2019/06)
- [May 2019 (1)](https://www.brainzooming.com/blog/archive/2019/05)
- [February 2019 (12)](https://www.brainzooming.com/blog/archive/2019/02)
- [January 2019 (16)](https://www.brainzooming.com/blog/archive/2019/01)
- [December 2018 (5)](https://www.brainzooming.com/blog/archive/2018/12)
- [November 2018 (16)](https://www.brainzooming.com/blog/archive/2018/11)
- [October 2018 (4)](https://www.brainzooming.com/blog/archive/2018/10)
- [September 2018 (5)](https://www.brainzooming.com/blog/archive/2018/09)
- [August 2018 (9)](https://www.brainzooming.com/blog/archive/2018/08)
- [July 2018 (13)](https://www.brainzooming.com/blog/archive/2018/07)
- [June 2018 (18)](https://www.brainzooming.com/blog/archive/2018/06)
- [May 2018 (6)](https://www.brainzooming.com/blog/archive/2018/05)
- [April 2018 (8)](https://www.brainzooming.com/blog/archive/2018/04)
- [March 2018 (7)](https://www.brainzooming.com/blog/archive/2018/03)
- [February 2018 (14)](https://www.brainzooming.com/blog/archive/2018/02)
- [January 2018 (16)](https://www.brainzooming.com/blog/archive/2018/01)
- [December 2017 (7)](https://www.brainzooming.com/blog/archive/2017/12)
- [November 2017 (10)](https://www.brainzooming.com/blog/archive/2017/11)
- [October 2017 (7)](https://www.brainzooming.com/blog/archive/2017/10)
- [September 2017 (9)](https://www.brainzooming.com/blog/archive/2017/09)
- [August 2017 (9)](https://www.brainzooming.com/blog/archive/2017/08)
- [July 2017 (12)](https://www.brainzooming.com/blog/archive/2017/07)
- [June 2017 (14)](https://www.brainzooming.com/blog/archive/2017/06)
- [May 2017 (20)](https://www.brainzooming.com/blog/archive/2017/05)
- [April 2017 (14)](https://www.brainzooming.com/blog/archive/2017/04)
- [March 2017 (19)](https://www.brainzooming.com/blog/archive/2017/03)
- [February 2017 (20)](https://www.brainzooming.com/blog/archive/2017/02)
- [January 2017 (18)](https://www.brainzooming.com/blog/archive/2017/01)
- [December 2016 (5)](https://www.brainzooming.com/blog/archive/2016/12)
- [November 2016 (10)](https://www.brainzooming.com/blog/archive/2016/11)
- [October 2016 (10)](https://www.brainzooming.com/blog/archive/2016/10)
- [September 2016 (11)](https://www.brainzooming.com/blog/archive/2016/09)
- [August 2016 (14)](https://www.brainzooming.com/blog/archive/2016/08)
- [July 2016 (11)](https://www.brainzooming.com/blog/archive/2016/07)
- [June 2016 (10)](https://www.brainzooming.com/blog/archive/2016/06)
- [May 2016 (12)](https://www.brainzooming.com/blog/archive/2016/05)
- [April 2016 (13)](https://www.brainzooming.com/blog/archive/2016/04)
- [March 2016 (20)](https://www.brainzooming.com/blog/archive/2016/03)
- [February 2016 (21)](https://www.brainzooming.com/blog/archive/2016/02)
- [January 2016 (17)](https://www.brainzooming.com/blog/archive/2016/01)
- [December 2015 (14)](https://www.brainzooming.com/blog/archive/2015/12)
- [November 2015 (16)](https://www.brainzooming.com/blog/archive/2015/11)
- [October 2015 (22)](https://www.brainzooming.com/blog/archive/2015/10)
- [September 2015 (16)](https://www.brainzooming.com/blog/archive/2015/09)
- [August 2015 (18)](https://www.brainzooming.com/blog/archive/2015/08)
- [July 2015 (18)](https://www.brainzooming.com/blog/archive/2015/07)
- [June 2015 (19)](https://www.brainzooming.com/blog/archive/2015/06)
- [May 2015 (19)](https://www.brainzooming.com/blog/archive/2015/05)
- [April 2015 (21)](https://www.brainzooming.com/blog/archive/2015/04)
- [March 2015 (22)](https://www.brainzooming.com/blog/archive/2015/03)
- [February 2015 (20)](https://www.brainzooming.com/blog/archive/2015/02)
- [January 2015 (18)](https://www.brainzooming.com/blog/archive/2015/01)
- [December 2014 (14)](https://www.brainzooming.com/blog/archive/2014/12)
- [November 2014 (17)](https://www.brainzooming.com/blog/archive/2014/11)
- [October 2014 (18)](https://www.brainzooming.com/blog/archive/2014/10)
- [September 2014 (17)](https://www.brainzooming.com/blog/archive/2014/09)
- [August 2014 (16)](https://www.brainzooming.com/blog/archive/2014/08)
- [July 2014 (19)](https://www.brainzooming.com/blog/archive/2014/07)
- [June 2014 (17)](https://www.brainzooming.com/blog/archive/2014/06)
- [May 2014 (18)](https://www.brainzooming.com/blog/archive/2014/05)
- [April 2014 (21)](https://www.brainzooming.com/blog/archive/2014/04)
- [March 2014 (20)](https://www.brainzooming.com/blog/archive/2014/03)
- [February 2014 (22)](https://www.brainzooming.com/blog/archive/2014/02)
- [January 2014 (21)](https://www.brainzooming.com/blog/archive/2014/01)
- [December 2013 (17)](https://www.brainzooming.com/blog/archive/2013/12)
- [November 2013 (19)](https://www.brainzooming.com/blog/archive/2013/11)
- [October 2013 (23)](https://www.brainzooming.com/blog/archive/2013/10)
- [September 2013 (21)](https://www.brainzooming.com/blog/archive/2013/09)
- [August 2013 (22)](https://www.brainzooming.com/blog/archive/2013/08)
- [July 2013 (22)](https://www.brainzooming.com/blog/archive/2013/07)
- [June 2013 (20)](https://www.brainzooming.com/blog/archive/2013/06)
- [May 2013 (21)](https://www.brainzooming.com/blog/archive/2013/05)
- [April 2013 (22)](https://www.brainzooming.com/blog/archive/2013/04)
- [March 2013 (19)](https://www.brainzooming.com/blog/archive/2013/03)
- [February 2013 (20)](https://www.brainzooming.com/blog/archive/2013/02)
- [January 2013 (22)](https://www.brainzooming.com/blog/archive/2013/01)
- [December 2012 (20)](https://www.brainzooming.com/blog/archive/2012/12)
- [November 2012 (20)](https://www.brainzooming.com/blog/archive/2012/11)
- [October 2012 (23)](https://www.brainzooming.com/blog/archive/2012/10)
- [September 2012 (10)](https://www.brainzooming.com/blog/archive/2012/09)
- [August 2012 (22)](https://www.brainzooming.com/blog/archive/2012/08)
- [July 2012 (20)](https://www.brainzooming.com/blog/archive/2012/07)
- [June 2012 (23)](https://www.brainzooming.com/blog/archive/2012/06)
- [May 2012 (23)](https://www.brainzooming.com/blog/archive/2012/05)
- [April 2012 (19)](https://www.brainzooming.com/blog/archive/2012/04)
- [March 2012 (20)](https://www.brainzooming.com/blog/archive/2012/03)
- [February 2012 (19)](https://www.brainzooming.com/blog/archive/2012/02)
- [January 2012 (22)](https://www.brainzooming.com/blog/archive/2012/01)
- [December 2011 (15)](https://www.brainzooming.com/blog/archive/2011/12)
- [November 2011 (18)](https://www.brainzooming.com/blog/archive/2011/11)
- [October 2011 (21)](https://www.brainzooming.com/blog/archive/2011/10)
- [September 2011 (22)](https://www.brainzooming.com/blog/archive/2011/09)
- [August 2011 (23)](https://www.brainzooming.com/blog/archive/2011/08)
- [July 2011 (23)](https://www.brainzooming.com/blog/archive/2011/07)
- [June 2011 (22)](https://www.brainzooming.com/blog/archive/2011/06)
- [May 2011 (24)](https://www.brainzooming.com/blog/archive/2011/05)
- [April 2011 (18)](https://www.brainzooming.com/blog/archive/2011/04)
- [March 2011 (22)](https://www.brainzooming.com/blog/archive/2011/03)
- [February 2011 (22)](https://www.brainzooming.com/blog/archive/2011/02)
- [January 2011 (23)](https://www.brainzooming.com/blog/archive/2011/01)
- [December 2010 (21)](https://www.brainzooming.com/blog/archive/2010/12)
- [November 2010 (19)](https://www.brainzooming.com/blog/archive/2010/11)
- [October 2010 (19)](https://www.brainzooming.com/blog/archive/2010/10)
- [September 2010 (18)](https://www.brainzooming.com/blog/archive/2010/09)
- [August 2010 (22)](https://www.brainzooming.com/blog/archive/2010/08)
- [July 2010 (20)](https://www.brainzooming.com/blog/archive/2010/07)
- [June 2010 (20)](https://www.brainzooming.com/blog/archive/2010/06)
- [May 2010 (20)](https://www.brainzooming.com/blog/archive/2010/05)
- [April 2010 (21)](https://www.brainzooming.com/blog/archive/2010/04)
- [March 2010 (23)](https://www.brainzooming.com/blog/archive/2010/03)
- [February 2010 (22)](https://www.brainzooming.com/blog/archive/2010/02)
- [January 2010 (21)](https://www.brainzooming.com/blog/archive/2010/01)
- [December 2009 (13)](https://www.brainzooming.com/blog/archive/2009/12)
- [November 2009 (18)](https://www.brainzooming.com/blog/archive/2009/11)
- [October 2009 (19)](https://www.brainzooming.com/blog/archive/2009/10)
- [September 2009 (18)](https://www.brainzooming.com/blog/archive/2009/09)
- [August 2009 (20)](https://www.brainzooming.com/blog/archive/2009/08)
- [July 2009 (19)](https://www.brainzooming.com/blog/archive/2009/07)
- [June 2009 (23)](https://www.brainzooming.com/blog/archive/2009/06)
- [May 2009 (20)](https://www.brainzooming.com/blog/archive/2009/05)
- [April 2009 (18)](https://www.brainzooming.com/blog/archive/2009/04)
- [March 2009 (21)](https://www.brainzooming.com/blog/archive/2009/03)
- [February 2009 (23)](https://www.brainzooming.com/blog/archive/2009/02)
- [January 2009 (26)](https://www.brainzooming.com/blog/archive/2009/01)
- [December 2008 (19)](https://www.brainzooming.com/blog/archive/2008/12)
- [November 2008 (21)](https://www.brainzooming.com/blog/archive/2008/11)
- [October 2008 (22)](https://www.brainzooming.com/blog/archive/2008/10)
- [September 2008 (20)](https://www.brainzooming.com/blog/archive/2008/09)
- [August 2008 (21)](https://www.brainzooming.com/blog/archive/2008/08)
- [July 2008 (20)](https://www.brainzooming.com/blog/archive/2008/07)
- [June 2008 (19)](https://www.brainzooming.com/blog/archive/2008/06)
- [May 2008 (18)](https://www.brainzooming.com/blog/archive/2008/05)
- [April 2008 (22)](https://www.brainzooming.com/blog/archive/2008/04)
- [March 2008 (19)](https://www.brainzooming.com/blog/archive/2008/03)
- [February 2008 (21)](https://www.brainzooming.com/blog/archive/2008/02)
- [January 2008 (22)](https://www.brainzooming.com/blog/archive/2008/01)
- [December 2007 (15)](https://www.brainzooming.com/blog/archive/2007/12)
- [November 2007 (5)](https://www.brainzooming.com/blog/archive/2007/11)
- [October 2007 (6)](https://www.brainzooming.com/blog/archive/2007/10)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Mike Brown",
    "url" : "https://www.brainzooming.com/blog/author/mike-brown"
  },
  "dateModified" : "2022-05-25T14:21:44.906Z",
  "datePublished" : "2011-07-20T09:50:15.000Z",
  "headline" : "Peter Shankman, Customer Service, & Social Media at SocialIRL - 11 Take-aways",
  "image" : [ "https://www.brainzooming.com/hubfs/Imported_Blog_Media/Social-Media1-May-25-2022-02-04-04-05-PM.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://www.brainzooming.com/blog/peter-shankman-customer-service-and-social-media-at-socialirl",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.brainzooming.com/hubfs/Brainzooming_November2018/Images/BZ_GrpLOGO_012_RGB_80.png"
    },
    "name" : "The Brainzooming Group"
  }
}
```