---
title: Internal Branding Strategy - 3 Ways to Be Smarter than United Airlines
description: Internal Branding Strategy - 3 Ways to Be Smarter than United Airlines
image: https://www.brainzooming.com/hubfs/Imported_Blog_Media/CLE-Paper-Plane-4.jpg
---

# Internal Branding Strategy - 3 Ways to Be Smarter than United Airlines

[Marketing](https://www.brainzooming.com/blog/tag/marketing), [Tools](https://www.brainzooming.com/blog/tag/tools), [Implementation](https://www.brainzooming.com/blog/tag/implementation), [Performance](https://www.brainzooming.com/blog/tag/performance), [Branding](https://www.brainzooming.com/blog/tag/branding), [Strategic Thinking](https://www.brainzooming.com/blog/tag/strategic-thinking)

*The folks at [Armada Corporate Intelligence](http://www.armada-intel.com/exec-intelligence-system) offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand's resiliency and avoid brand crises.*

## 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines

*Via Armada Corporate Intelligence*

United Airlines is at the forefront of recent business and general news due to having [forcibly removed a passenger from a partner airline flight. Chicago Aviation Department police dragged Dr. David Dao from his seat after United identified him as a low-value flier](https://www.usatoday.com/story/news/2017/04/11/heres-what-happened-united-flight-3411/100333378/). That put him next in line to be bumped to make way for several crew members. Dao suffered a broken nose and a concussion, and lost two teeth. This past weekend, United made headlines again with another incident; a couple headed to their wedding were removed after having moved into more expensive seats.

United Airlines seems unable to extricate itself from the intense negative media spotlight right now. These situations underscore a major brand impact of smart technology: nearly every customer is a broadcaster following his or her own personal rules for the ways in which broadcast journalism operates. While the era of personal broadcast journalism is several years old, it’s clear that even major brands have not fully adapted their branding and customer experience strategies to recognize this phenomenon.

### 3 Internal Branding Strategy Challenges

[![](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/CLE-Paper-Plane-4.jpg?width=450&height=225&name=CLE-Paper-Plane-4.jpg)](https://www.brainzooming.com/hubfs/Imported_Blog_Media/CLE-Paper-Plane-4.jpg)

The concept of internal branding addresses the ways in which an organization prepares its own people to carry out the experience it delivers for its customers. For an airline, determining the correct way for a gate agent to manage boarding, or for a flight attendant to interact with passengers, are both elements of managing an internal brand team.

With current United-related stories focusing on its business practices and crisis communication response, let’s pursue a slightly different path. Here are three internal branding weak spots the United incident highlights. For each, we articulate a challenge and related internal branding questions for your organization to ask and answer.

#### Anticipating Flexibility in a Rules-Oriented Culture

When making sure an airplane takes off and stays in the air, you don’t want to leave anything to chance. That’s why airlines are sticklers for operations manuals, checklists, and rules. With United, a Wall Street Journal Story reports the company cultivates a “rules-based culture where its 85,000 employees are reluctant to make choices not in the ‘book.’”

The challenge: giving your people the flexibility to handle negative customer situations that may develop or are already happening. United is reviewing its policies after the fact. How can a brand better anticipate these situations? A variation on business war games could be helpful; set up customer interaction situations, having stand-in rogue customers disrupt the system. Alternatively, data analysis of real world customer interactions could signal unusual ones a brand should explore, particularly if a customer introducing more system stress than expected turns it negative very quickly.

*Internal Branding Questions: *

- *How much customer interaction detail is spelled out within your brand policies? *
- *What do you do on an ongoing basis to monitor when policies aren’t functioning properly? *
- *Are you actively imagining unusual, hypothetical situations to test how applying the rules might escalate and turn customer interactions negative?*

#### Who Is Your Internal Brand Team?

It is easy to identify your employees as critical members of your internal brand team, particularly those with direct or indirect customer contact. Brands typically focus training attention on employees to ensure they understand and carry out the brand promise as intended.

The challenge: looking beyond your own employees to understand other parties and organizations that are on your internal brand team. While early reports suggested United saw the interaction with Dr. Dao as the purview of the Chicago Aviation police, the officers present on the plane were certainly part of the United internal brand team. One wonders whether United strategized the possibilities with the officers before they boarded the plane to remove the passenger. If that conversation took place, it’s difficult to see how dragging a passenger off the plane was a sanctioned course of action.

*Internal Branding Questions: *

- *Has your brand team consciously explored, from a customer’s perspective, who all the parties are that interact with your customers within your brand experience? *
- *How many are partners, contractors, agents, or even unrelated or unaffiliated parties you would never include in traditional employee training? *
- *What steps can you take to make them more formal members of your internal brand team?*

#### Everyone Is a Reporter, Everyone Is on Camera

The first-hand reporting on the United incident came from multiple passengers, complete with different camera angles of the exchange between the Chicago Aviation police and Dr. Dao. The passengers uploaded their videos to social networks directly. That means they were in effect broadcasting the video without any chance for a United response. Sharing the videos may, in fact, have happened even before senior United executives learned of the incident through internal communication channels.

The challenge: brands are controlling less of the message about themselves than ever before. Each customer (or bystander) can cover a brand interaction as it happens. That means there no opportunities for a brand to hide from negative situations or even go through typical internal communication protocols. In a practical sense, this means every member of an organization’s internal brand team needs to be aware that EVERY interaction has the potential to wind up on social networks, and then broadcast channels. Not only do they need to be prepared for this, a brand needs to be listening for customer-created reports. These communication channels move faster than most internal communication processes!

*Internal Branding Questions: *

- *What does delivering media training look like for EVERYONE in your organization – and for your extended brand team? *
- *What is the bare minimum training required to prepare frontline people interacting with customers to understand the impact of personal reporting? *
- *What provisions do you have for listening to miscues and problem situations that an external party is reporting even before your internal brand team members can?*

### Are you prepared?

As you explore these internal branding questions, we do encourage you to consider the worst possible situations you can imagine to more accurately test your internal branding readiness. Don’t shy away from considering: How bad could it get? *– via “Inside the Executive Suite” *

# [10 Lessons to Engage Employees and Drive Improved Results](https://info.brainzooming.com/results-ebook)

## [FREE Download: "Results!!! Creating Strategic Impact"](https://info.brainzooming.com/results-ebook)

[![Results!!! Creating Strategic Impact Mini-Book](https://no-cache.hubspot.com/cta/default/462042/9fb77dea-1469-4ff3-8b10-2c9855b249ef.png)](https://cta-redirect.hubspot.com/cta/redirect/462042/9fb77dea-1469-4ff3-8b10-2c9855b249ef)

Senior executives are looking for employees who are strong collaborators and communicators while being creative and flexible. In short they need strategic thinkers who can develop strategy and turn it into results.

This [new Brainzooming mini-book, "Results - Creating Strategic Impact"](https://info.brainzooming.com/results-ebook) unveils ten proven lessons for senior executives to increase strategic collaboration, employee engagement, and grow revenues for their organizations.

[Download this free, action-focused mini-book](https://info.brainzooming.com/results-ebook) to:

- Learn smart ways to separate strategic opportunities from the daily noise of business
- Increase focus for your team with productive strategy questions everyone can use
- Actively engage more employees in strategy AND implementation success

[![Download Your FREE   Results!!!  Creating Strategic Impact Mini-book](https://no-cache.hubspot.com/cta/default/462042/6e6a180e-0f0b-4fc6-b25f-1646adb3d12a.png)](https://cta-redirect.hubspot.com/cta/redirect/462042/6e6a180e-0f0b-4fc6-b25f-1646adb3d12a)

### [If you enjoyed this article, subscribe to the free Brainzooming blog email updates.](https://info.brainzooming.com/email)

 

## You Might Also Like:

[![Corporate Branding Strategy - 5 Keys to Successful Turnaround Branding](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/Brand-Strategy1-1-May-25-2022-02-03-42-51-PM.jpg?width=415&height=456&name=Brand-Strategy1-1-May-25-2022-02-03-42-51-PM.jpg) ](https://www.brainzooming.com/blog/corporate-branding-strategy-5-keys-to-successful-turnaround-branding)

#### [Corporate Branding Strategy - 5 Keys to Successful Turnaround Branding](https://www.brainzooming.com/blog/corporate-branding-strategy-5-keys-to-successful-turnaround-branding)

[![Branding Strategy – 3 Product Branding Ideas to Beg, Borrow, and Steal](https://www.brainzooming.com/hs-fs/hubfs/Imported_Blog_Media/diet-coke-mini-4.jpg?width=415&height=456&name=diet-coke-mini-4.jpg) ](https://www.brainzooming.com/blog/branding-strategy-3-product-branding-ideas-to-beg-borrow-and-steal)

#### [Branding Strategy – 3 Product Branding Ideas to Beg, Borrow, and Steal](https://www.brainzooming.com/blog/branding-strategy-3-product-branding-ideas-to-beg-borrow-and-steal)

[![Using Listening Posts to Improve Your Brand’s CX](https://www.brainzooming.com/hs-fs/hubfs/AI-Generated%20Media/Images/an%20image%20that%20reflects%20the%20diversity%20of%20listening%20posts%20that%20organizations%20can%20use%20to%20monitor%20how%20customers%20perceive%20what%20they%20do.jpeg?width=415&height=456&name=an%20image%20that%20reflects%20the%20diversity%20of%20listening%20posts%20that%20organizations%20can%20use%20to%20monitor%20how%20customers%20perceive%20what%20they%20do.jpeg) ](https://www.brainzooming.com/blog/using-listening-posts-to-improve-your-brands-cx)

#### [Using Listening Posts to Improve Your Brand’s CX](https://www.brainzooming.com/blog/using-listening-posts-to-improve-your-brands-cx)

Date published: 04/21/17

Search

## Zoom your brain!

Enter your email address for emails bursting with creativity.

### Brainzooming Topics

- [Analysis (89)](https://www.brainzooming.com/blog/tag/analysis)
- [Blogging (244)](https://www.brainzooming.com/blog/tag/blogging)
- [Branding (421)](https://www.brainzooming.com/blog/tag/branding)
- [Career (361)](https://www.brainzooming.com/blog/tag/career)
- [Change your character (32)](https://www.brainzooming.com/blog/tag/change-your-character)
- [Collaboration (953)](https://www.brainzooming.com/blog/tag/collaboration)
- [Communication (661)](https://www.brainzooming.com/blog/tag/communication)
- [Competitive Strategy (121)](https://www.brainzooming.com/blog/tag/competitive-strategy)
- [Compilations (116)](https://www.brainzooming.com/blog/tag/compilations)
- [Creative Quickies (56)](https://www.brainzooming.com/blog/tag/creative-quickie)
- [Creativity (1013)](https://www.brainzooming.com/blog/tag/creativity)
- [Diversity (134)](https://www.brainzooming.com/blog/tag/diversity)
- [Ebook (57)](https://www.brainzooming.com/blog/tag/ebook)
- [Events (262)](https://www.brainzooming.com/blog/tag/events)
- [Facebook (116)](https://www.brainzooming.com/blog/tag/facebook)
- [Fun Strategic Planning (53)](https://www.brainzooming.com/blog/tag/fun-strategic-planning)
- [Google Fiber (28)](https://www.brainzooming.com/blog/tag/google-fiber)
- [Guest author (199)](https://www.brainzooming.com/blog/tag/guest-author)
- [Humor (114)](https://www.brainzooming.com/blog/tag/humor)
- [Idea Magnets (132)](https://www.brainzooming.com/blog/tag/idea-magnets)
- [Implementation (999)](https://www.brainzooming.com/blog/tag/implementation)
- [Innovation (972)](https://www.brainzooming.com/blog/tag/innovation)
- [Insights (335)](https://www.brainzooming.com/blog/tag/insights)
- [Market Research (83)](https://www.brainzooming.com/blog/tag/market-research)
- [Marketing (378)](https://www.brainzooming.com/blog/tag/marketing)
- [Offered Without Comment (33)](https://www.brainzooming.com/blog/tag/offered-without-comment)
- [Performance (1183)](https://www.brainzooming.com/blog/tag/performance)
- [Social media (416)](https://www.brainzooming.com/blog/tag/social-media)
- [Strategic Planning (326)](https://www.brainzooming.com/blog/tag/strategic-planning)
- [Strategic Thinking (1378)](https://www.brainzooming.com/blog/tag/strategic-thinking)
- [Strategy (1112)](https://www.brainzooming.com/blog/tag/strategy)
- [Tools (1423)](https://www.brainzooming.com/blog/tag/tools)
- [Twitter (252)](https://www.brainzooming.com/blog/tag/tweets)
- [Video (127)](https://www.brainzooming.com/blog/tag/video)

### Archives

- [March 2025 (2)](https://www.brainzooming.com/blog/archive/2025/03)
- [February 2025 (2)](https://www.brainzooming.com/blog/archive/2025/02)
- [January 2025 (2)](https://www.brainzooming.com/blog/archive/2025/01)
- [December 2024 (1)](https://www.brainzooming.com/blog/archive/2024/12)
- [November 2024 (1)](https://www.brainzooming.com/blog/archive/2024/11)
- [October 2024 (1)](https://www.brainzooming.com/blog/archive/2024/10)
- [September 2024 (2)](https://www.brainzooming.com/blog/archive/2024/09)
- [May 2024 (1)](https://www.brainzooming.com/blog/archive/2024/05)
- [March 2024 (1)](https://www.brainzooming.com/blog/archive/2024/03)
- [February 2024 (1)](https://www.brainzooming.com/blog/archive/2024/02)
- [January 2024 (9)](https://www.brainzooming.com/blog/archive/2024/01)
- [December 2023 (3)](https://www.brainzooming.com/blog/archive/2023/12)
- [November 2023 (2)](https://www.brainzooming.com/blog/archive/2023/11)
- [October 2023 (2)](https://www.brainzooming.com/blog/archive/2023/10)
- [September 2023 (1)](https://www.brainzooming.com/blog/archive/2023/09)
- [August 2023 (1)](https://www.brainzooming.com/blog/archive/2023/08)
- [July 2023 (3)](https://www.brainzooming.com/blog/archive/2023/07)
- [June 2023 (2)](https://www.brainzooming.com/blog/archive/2023/06)
- [May 2023 (3)](https://www.brainzooming.com/blog/archive/2023/05)
- [April 2023 (7)](https://www.brainzooming.com/blog/archive/2023/04)
- [March 2023 (12)](https://www.brainzooming.com/blog/archive/2023/03)
- [February 2023 (6)](https://www.brainzooming.com/blog/archive/2023/02)
- [January 2023 (6)](https://www.brainzooming.com/blog/archive/2023/01)
- [December 2022 (3)](https://www.brainzooming.com/blog/archive/2022/12)
- [November 2022 (1)](https://www.brainzooming.com/blog/archive/2022/11)
- [October 2022 (1)](https://www.brainzooming.com/blog/archive/2022/10)
- [September 2022 (1)](https://www.brainzooming.com/blog/archive/2022/09)
- [August 2022 (5)](https://www.brainzooming.com/blog/archive/2022/08)
- [July 2022 (1)](https://www.brainzooming.com/blog/archive/2022/07)
- [June 2022 (3)](https://www.brainzooming.com/blog/archive/2022/06)
- [April 2022 (1)](https://www.brainzooming.com/blog/archive/2022/04)
- [March 2022 (7)](https://www.brainzooming.com/blog/archive/2022/03)
- [February 2022 (3)](https://www.brainzooming.com/blog/archive/2022/02)
- [July 2021 (1)](https://www.brainzooming.com/blog/archive/2021/07)
- [April 2021 (1)](https://www.brainzooming.com/blog/archive/2021/04)
- [March 2021 (11)](https://www.brainzooming.com/blog/archive/2021/03)
- [February 2021 (1)](https://www.brainzooming.com/blog/archive/2021/02)
- [January 2021 (4)](https://www.brainzooming.com/blog/archive/2021/01)
- [December 2020 (3)](https://www.brainzooming.com/blog/archive/2020/12)
- [October 2020 (1)](https://www.brainzooming.com/blog/archive/2020/10)
- [July 2020 (1)](https://www.brainzooming.com/blog/archive/2020/07)
- [June 2020 (2)](https://www.brainzooming.com/blog/archive/2020/06)
- [May 2020 (1)](https://www.brainzooming.com/blog/archive/2020/05)
- [April 2020 (3)](https://www.brainzooming.com/blog/archive/2020/04)
- [March 2020 (6)](https://www.brainzooming.com/blog/archive/2020/03)
- [February 2020 (7)](https://www.brainzooming.com/blog/archive/2020/02)
- [January 2020 (7)](https://www.brainzooming.com/blog/archive/2020/01)
- [December 2019 (3)](https://www.brainzooming.com/blog/archive/2019/12)
- [November 2019 (4)](https://www.brainzooming.com/blog/archive/2019/11)
- [October 2019 (9)](https://www.brainzooming.com/blog/archive/2019/10)
- [September 2019 (4)](https://www.brainzooming.com/blog/archive/2019/09)
- [August 2019 (7)](https://www.brainzooming.com/blog/archive/2019/08)
- [July 2019 (6)](https://www.brainzooming.com/blog/archive/2019/07)
- [June 2019 (11)](https://www.brainzooming.com/blog/archive/2019/06)
- [May 2019 (1)](https://www.brainzooming.com/blog/archive/2019/05)
- [February 2019 (12)](https://www.brainzooming.com/blog/archive/2019/02)
- [January 2019 (16)](https://www.brainzooming.com/blog/archive/2019/01)
- [December 2018 (5)](https://www.brainzooming.com/blog/archive/2018/12)
- [November 2018 (16)](https://www.brainzooming.com/blog/archive/2018/11)
- [October 2018 (4)](https://www.brainzooming.com/blog/archive/2018/10)
- [September 2018 (5)](https://www.brainzooming.com/blog/archive/2018/09)
- [August 2018 (9)](https://www.brainzooming.com/blog/archive/2018/08)
- [July 2018 (13)](https://www.brainzooming.com/blog/archive/2018/07)
- [June 2018 (18)](https://www.brainzooming.com/blog/archive/2018/06)
- [May 2018 (6)](https://www.brainzooming.com/blog/archive/2018/05)
- [April 2018 (8)](https://www.brainzooming.com/blog/archive/2018/04)
- [March 2018 (7)](https://www.brainzooming.com/blog/archive/2018/03)
- [February 2018 (14)](https://www.brainzooming.com/blog/archive/2018/02)
- [January 2018 (16)](https://www.brainzooming.com/blog/archive/2018/01)
- [December 2017 (7)](https://www.brainzooming.com/blog/archive/2017/12)
- [November 2017 (10)](https://www.brainzooming.com/blog/archive/2017/11)
- [October 2017 (7)](https://www.brainzooming.com/blog/archive/2017/10)
- [September 2017 (9)](https://www.brainzooming.com/blog/archive/2017/09)
- [August 2017 (9)](https://www.brainzooming.com/blog/archive/2017/08)
- [July 2017 (12)](https://www.brainzooming.com/blog/archive/2017/07)
- [June 2017 (14)](https://www.brainzooming.com/blog/archive/2017/06)
- [May 2017 (20)](https://www.brainzooming.com/blog/archive/2017/05)
- [April 2017 (14)](https://www.brainzooming.com/blog/archive/2017/04)
- [March 2017 (19)](https://www.brainzooming.com/blog/archive/2017/03)
- [February 2017 (20)](https://www.brainzooming.com/blog/archive/2017/02)
- [January 2017 (18)](https://www.brainzooming.com/blog/archive/2017/01)
- [December 2016 (5)](https://www.brainzooming.com/blog/archive/2016/12)
- [November 2016 (10)](https://www.brainzooming.com/blog/archive/2016/11)
- [October 2016 (10)](https://www.brainzooming.com/blog/archive/2016/10)
- [September 2016 (11)](https://www.brainzooming.com/blog/archive/2016/09)
- [August 2016 (14)](https://www.brainzooming.com/blog/archive/2016/08)
- [July 2016 (11)](https://www.brainzooming.com/blog/archive/2016/07)
- [June 2016 (10)](https://www.brainzooming.com/blog/archive/2016/06)
- [May 2016 (12)](https://www.brainzooming.com/blog/archive/2016/05)
- [April 2016 (13)](https://www.brainzooming.com/blog/archive/2016/04)
- [March 2016 (20)](https://www.brainzooming.com/blog/archive/2016/03)
- [February 2016 (21)](https://www.brainzooming.com/blog/archive/2016/02)
- [January 2016 (17)](https://www.brainzooming.com/blog/archive/2016/01)
- [December 2015 (14)](https://www.brainzooming.com/blog/archive/2015/12)
- [November 2015 (16)](https://www.brainzooming.com/blog/archive/2015/11)
- [October 2015 (22)](https://www.brainzooming.com/blog/archive/2015/10)
- [September 2015 (16)](https://www.brainzooming.com/blog/archive/2015/09)
- [August 2015 (18)](https://www.brainzooming.com/blog/archive/2015/08)
- [July 2015 (18)](https://www.brainzooming.com/blog/archive/2015/07)
- [June 2015 (19)](https://www.brainzooming.com/blog/archive/2015/06)
- [May 2015 (19)](https://www.brainzooming.com/blog/archive/2015/05)
- [April 2015 (21)](https://www.brainzooming.com/blog/archive/2015/04)
- [March 2015 (22)](https://www.brainzooming.com/blog/archive/2015/03)
- [February 2015 (20)](https://www.brainzooming.com/blog/archive/2015/02)
- [January 2015 (18)](https://www.brainzooming.com/blog/archive/2015/01)
- [December 2014 (14)](https://www.brainzooming.com/blog/archive/2014/12)
- [November 2014 (17)](https://www.brainzooming.com/blog/archive/2014/11)
- [October 2014 (18)](https://www.brainzooming.com/blog/archive/2014/10)
- [September 2014 (17)](https://www.brainzooming.com/blog/archive/2014/09)
- [August 2014 (16)](https://www.brainzooming.com/blog/archive/2014/08)
- [July 2014 (19)](https://www.brainzooming.com/blog/archive/2014/07)
- [June 2014 (17)](https://www.brainzooming.com/blog/archive/2014/06)
- [May 2014 (18)](https://www.brainzooming.com/blog/archive/2014/05)
- [April 2014 (21)](https://www.brainzooming.com/blog/archive/2014/04)
- [March 2014 (20)](https://www.brainzooming.com/blog/archive/2014/03)
- [February 2014 (22)](https://www.brainzooming.com/blog/archive/2014/02)
- [January 2014 (21)](https://www.brainzooming.com/blog/archive/2014/01)
- [December 2013 (17)](https://www.brainzooming.com/blog/archive/2013/12)
- [November 2013 (19)](https://www.brainzooming.com/blog/archive/2013/11)
- [October 2013 (23)](https://www.brainzooming.com/blog/archive/2013/10)
- [September 2013 (21)](https://www.brainzooming.com/blog/archive/2013/09)
- [August 2013 (22)](https://www.brainzooming.com/blog/archive/2013/08)
- [July 2013 (22)](https://www.brainzooming.com/blog/archive/2013/07)
- [June 2013 (20)](https://www.brainzooming.com/blog/archive/2013/06)
- [May 2013 (21)](https://www.brainzooming.com/blog/archive/2013/05)
- [April 2013 (22)](https://www.brainzooming.com/blog/archive/2013/04)
- [March 2013 (19)](https://www.brainzooming.com/blog/archive/2013/03)
- [February 2013 (20)](https://www.brainzooming.com/blog/archive/2013/02)
- [January 2013 (22)](https://www.brainzooming.com/blog/archive/2013/01)
- [December 2012 (20)](https://www.brainzooming.com/blog/archive/2012/12)
- [November 2012 (20)](https://www.brainzooming.com/blog/archive/2012/11)
- [October 2012 (23)](https://www.brainzooming.com/blog/archive/2012/10)
- [September 2012 (10)](https://www.brainzooming.com/blog/archive/2012/09)
- [August 2012 (22)](https://www.brainzooming.com/blog/archive/2012/08)
- [July 2012 (20)](https://www.brainzooming.com/blog/archive/2012/07)
- [June 2012 (23)](https://www.brainzooming.com/blog/archive/2012/06)
- [May 2012 (23)](https://www.brainzooming.com/blog/archive/2012/05)
- [April 2012 (19)](https://www.brainzooming.com/blog/archive/2012/04)
- [March 2012 (20)](https://www.brainzooming.com/blog/archive/2012/03)
- [February 2012 (19)](https://www.brainzooming.com/blog/archive/2012/02)
- [January 2012 (22)](https://www.brainzooming.com/blog/archive/2012/01)
- [December 2011 (15)](https://www.brainzooming.com/blog/archive/2011/12)
- [November 2011 (18)](https://www.brainzooming.com/blog/archive/2011/11)
- [October 2011 (21)](https://www.brainzooming.com/blog/archive/2011/10)
- [September 2011 (22)](https://www.brainzooming.com/blog/archive/2011/09)
- [August 2011 (23)](https://www.brainzooming.com/blog/archive/2011/08)
- [July 2011 (23)](https://www.brainzooming.com/blog/archive/2011/07)
- [June 2011 (22)](https://www.brainzooming.com/blog/archive/2011/06)
- [May 2011 (24)](https://www.brainzooming.com/blog/archive/2011/05)
- [April 2011 (18)](https://www.brainzooming.com/blog/archive/2011/04)
- [March 2011 (22)](https://www.brainzooming.com/blog/archive/2011/03)
- [February 2011 (22)](https://www.brainzooming.com/blog/archive/2011/02)
- [January 2011 (23)](https://www.brainzooming.com/blog/archive/2011/01)
- [December 2010 (21)](https://www.brainzooming.com/blog/archive/2010/12)
- [November 2010 (19)](https://www.brainzooming.com/blog/archive/2010/11)
- [October 2010 (19)](https://www.brainzooming.com/blog/archive/2010/10)
- [September 2010 (18)](https://www.brainzooming.com/blog/archive/2010/09)
- [August 2010 (22)](https://www.brainzooming.com/blog/archive/2010/08)
- [July 2010 (20)](https://www.brainzooming.com/blog/archive/2010/07)
- [June 2010 (20)](https://www.brainzooming.com/blog/archive/2010/06)
- [May 2010 (20)](https://www.brainzooming.com/blog/archive/2010/05)
- [April 2010 (21)](https://www.brainzooming.com/blog/archive/2010/04)
- [March 2010 (23)](https://www.brainzooming.com/blog/archive/2010/03)
- [February 2010 (22)](https://www.brainzooming.com/blog/archive/2010/02)
- [January 2010 (21)](https://www.brainzooming.com/blog/archive/2010/01)
- [December 2009 (13)](https://www.brainzooming.com/blog/archive/2009/12)
- [November 2009 (18)](https://www.brainzooming.com/blog/archive/2009/11)
- [October 2009 (19)](https://www.brainzooming.com/blog/archive/2009/10)
- [September 2009 (18)](https://www.brainzooming.com/blog/archive/2009/09)
- [August 2009 (20)](https://www.brainzooming.com/blog/archive/2009/08)
- [July 2009 (19)](https://www.brainzooming.com/blog/archive/2009/07)
- [June 2009 (23)](https://www.brainzooming.com/blog/archive/2009/06)
- [May 2009 (20)](https://www.brainzooming.com/blog/archive/2009/05)
- [April 2009 (18)](https://www.brainzooming.com/blog/archive/2009/04)
- [March 2009 (21)](https://www.brainzooming.com/blog/archive/2009/03)
- [February 2009 (23)](https://www.brainzooming.com/blog/archive/2009/02)
- [January 2009 (26)](https://www.brainzooming.com/blog/archive/2009/01)
- [December 2008 (19)](https://www.brainzooming.com/blog/archive/2008/12)
- [November 2008 (21)](https://www.brainzooming.com/blog/archive/2008/11)
- [October 2008 (22)](https://www.brainzooming.com/blog/archive/2008/10)
- [September 2008 (20)](https://www.brainzooming.com/blog/archive/2008/09)
- [August 2008 (21)](https://www.brainzooming.com/blog/archive/2008/08)
- [July 2008 (20)](https://www.brainzooming.com/blog/archive/2008/07)
- [June 2008 (19)](https://www.brainzooming.com/blog/archive/2008/06)
- [May 2008 (18)](https://www.brainzooming.com/blog/archive/2008/05)
- [April 2008 (22)](https://www.brainzooming.com/blog/archive/2008/04)
- [March 2008 (19)](https://www.brainzooming.com/blog/archive/2008/03)
- [February 2008 (21)](https://www.brainzooming.com/blog/archive/2008/02)
- [January 2008 (22)](https://www.brainzooming.com/blog/archive/2008/01)
- [December 2007 (15)](https://www.brainzooming.com/blog/archive/2007/12)
- [November 2007 (5)](https://www.brainzooming.com/blog/archive/2007/11)
- [October 2007 (6)](https://www.brainzooming.com/blog/archive/2007/10)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Mike Brown",
    "url" : "https://www.brainzooming.com/blog/author/mike-brown"
  },
  "dateModified" : "2022-08-03T20:18:24.476Z",
  "datePublished" : "2017-04-21T09:50:35.000Z",
  "headline" : "Internal Branding Strategy - 3 Ways to Be Smarter than United Airlines",
  "image" : [ "https://www.brainzooming.com/hubfs/Imported_Blog_Media/CLE-Paper-Plane-4.jpg" ],
  "mainEntityOfPage" : {
    "@id" : "https://www.brainzooming.com/blog/internal-branding-strategy-3-ways-to-be-smarter-than-united-airlines",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.brainzooming.com/hubfs/Brainzooming_November2018/Images/BZ_GrpLOGO_012_RGB_80.png"
    },
    "name" : "The Brainzooming Group"
  }
}
```